With over 100 million users, we get a lot of questions about portals, logins, passwords, district codes, and more. To help you find what you need faster, we’ve created the following FAQ.
Q: How do I log into PowerSchool? How can I find my account information?
A:Contact your school or district for access information and instructions. You can visit your school or district website, or speak with your school or district administrators. PowerSchool logins are granted by schools and districts. Each school will verify your identity before giving you an account to help protect student data and privacy. From there, you can log in to your school or district’s respective portal.
You will need to get the following information from your school or district:
- Link to Parent or Student Portal
- Access ID for the student(s)
To log in for the first time:
- Access the Parent or Student Portal.Each school or district has a unique link for parents and students to access their portals. You can receive this link from your school or district administrators. Links are specific to each school or district, and PowerSchool as a company does not publish a list of all the web addresses for all of our clients.
- Create an Account.Once in the Parent or Student Portal, you will need to create an account. Be sure to store your username and password in a secure manner.
- Add your students.Use the Access ID for each of your students to link them to your account.
Once you have created an account:
- Visit the Parent or Student Portal
- Enter your username and password
Note: Registration must be done via the school/district web portal.
Q: What is the PowerSchool Student Portal?
A:The student portal is an online portal accessible anywhere on the web that students can log in to and see their grades, assignments, scores, attendance, schedules, school bulletin, and more.
Q: What is the PowerSchool Parent Portal?
A:The parent portal is an online portal accessible anywhere on the web that parents can log in to and see all of their children in one place, their grades, assignments, scores, attendance, schedules, and school bulletins for each school your children attend. If you have one student in middle school and one in high school, parents will see bulletins for both the middle school and high school.
Q: How do I find PowerSchool for Students URL?
A:Each school or district has their own student portal. Most schools or districts put the URL for the portal on their website under a parent section or parent resource section. We also recommend that you search “[name of your school or district] student powerschool”.
Q: How do I find PowerSchool for Parents URL?
A:Each school or district has their own parent portal. Most schools or districts put the URL for the portal on their website under a parent section or parent resource section. We also recommend that you search “[name of your school or district] parent powerschool”.
Q: How can I find my District Code?
A:The District Code can be found by signing in to your school’s web portal. When you sign in, the District Code should be visible in the black box located in the lower left-hand corner. You can also use the app to determine the District Code.
To use the app to determine the District Code:
- Tap Where is my district code? just below the District Code entry boxes
- Tap Search for Your District at the bottom of the screen
- Enter your school’s URL into the third box
- Tap Submit
Q: How do I reset my password?
A:Students should contact their school to reset their password. Parents can reset their password through the website as long as the district has enabled this feature. If you encounter any difficulties with the following instructions, please reach out to your school or district for further assistance.
To reset passwords from your school’s web portal:
- Click the link Forgot Username or Password
- Enter the username and email address for your account, then click Enter
- You should receive the email as an email from your school. If you aren’t seeing the email, check your Junk or Spam folder
- Click on the password reset link in the email you receive.
- Enter a new password
- Log in to the website to verify the password has been successfully reset and is working
- Log in to the app
Q: How can I add a second student to my parent account?
A:If you have more than one student attending the same school, or if you were advised to use the same District Code or web address, you can add these students to your account through the web portal.
To add a student via the web portal:
- After signing in to the web portal, click Account Preferences on the left menu
- Under Account Preferences, click on the Students tab
- Now click on the Add + button and follow the necessary steps
If your students are accessed through different District Codes or websites, you will need to sign out and then back in to view each student, as the District Code is a part of your credentials and assists the app in determining which server to reach out to when verifying your username and password.
Q: How can I change the email address for my parent account?
A:This can be changed through your school’s web portal.
- After signing in to the web portal, click Account Preferences on the left menu
- Select the Profile tab
- Change email entered on this page and click Submit
Note: Your district may have disabled the setup screen. If so, please contact your school administrator directly. Student emails should be changed by contacting the school as well.
Q: When I try to look at a particular feature, such as GPA, I’m seeing a message stating the feature is “disabled.” How can I fix this?
A:Features such as GPA, assignment grades, and schedule are configured on a school-by-school basis by your school district’s PowerSchool administrators.
If you believe a feature may have been disabled or left disabled unintentionally, reach out to your district and let them know. Your school district’s PowerSchool administrators can contact support directly if further assistance is needed to make changes.
Q: What is the PowerSchool Mobile App and how do I download it?
A:The PowerSchool Mobile App gives parents and students instant access to information they need to stay up-to-date on student grades, performance, and attendance.
- Receive real-time push notifications with updates about grades, scores, attendance, assignments, teacher comments, daily bulletins, schedules, and fee transactions
- Access all of your children in one portal
- View grades, assignments, attendance, GPA, and more
- View announcements from schools
- Designed for iPhones/iOS, tablets, and Google/Android devices
Download the app from theApple App StoreorGoogle Play for Androiddevices.
Q: How do I use the PowerSchool Mobile App?
A:Watch our quick video on how to use the PowerSchool app. Find out how to check grades, add students, and more.
Q: When I try to sign in on the app I’m getting the error “Invalid Username or Password.” How can I resolve this?
A:First, log into your school’s website. While you are there, double-check the district code.
If you are able to log into the website, but not the app, this may be due to a capitalization error. The website is not case sensitive in the username field, but the app is. If your school supports resetting your password via the website, you can check your username in a similar fashion. You can also check with your school to determine the correct capitalization.
To request your exact username:
- Navigate to your school’s web portal
- Click the link Forgot Username or Password?
- Click on the Forgot Username? tab
- Enter email address, and click Enter
- You should receive an email from your school with the correct capitalization of your username.
If you have verified the capitalization and can sign in via the website, send us an email atmobile.support@powerschool.com, noting the steps you have taken so far.
Q: How do I join the PowerSchool Mobile Testing Team?
A:PowerSchool is the leading K-12 edtech software company, and we’re seeking your input! We’re building a committed group of parents and students willing to test upcoming releases when they are available.
Sign up today to be part of our future testing group!
JOIN THE TESTING TEAM
